Overview
Refund & Return Policy
We want you to love your purchase! Please review our return and refund guidelines below.
Eligible Returns
- Most non-plant retail items (boutique items, salon products) may be returned within 14 days of
delivery in unused, unopened condition. - Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items - Live plants (due to their perishable nature)
- Sale or clearance items
- Gift cards
Refunds - Approved returns will be refunded to your original payment method within 7–10 business days of
receipt. - Shipping costs are non-refundable.
Exchanges
We offer exchanges on eligible items if inventory allows.
Return Shipping
Customers are responsible for return shipping costs unless the item was incorrect or defective upon
arrival.
Damaged or Defective Items
If an item arrives damaged, notify us within 48 hours with photos, and we will make it right. Please
email photos and your order number to Canopyandcrown@gmail.com.